Clinic and Operations Manager
OOCA, Thailand

• In charge of full spectrum of clinic and operations team including provider success, customer service and clinic operations.
• Working closely with the key leaders to develop new policies, protocol and procedures of clinic and operations part both online and offline.
• Implement operations’ policies and projects and take charge of managing and maintaining good relationship with stakeholders.
• Oversee the daily operations of the clinic, including managing staff, scheduling appointments, and maintaining customer records.
• Help company to complete of operating high standards and service for provider and customer ‘s satisfaction.
• Manage all aspects of clinic operations, including customer flow, customer onboarding, inventory management and emergency management.
• Implement efficient processes to ensure seamless patient journeys and optimize operational efficiency.
• Implement quality improvement initiatives and compliance with healthcare regulations and industry standards (JCI, ISO or etc.)
• Maintain high clinical quality and safety standards, monitoring processes and facilitating improvements.
• Develop and manage the clinic budget, maximize revenue generation, and oversee accurate billing processes.
• Responsibility for overseeing telemedicine through the ooca application and e-prescription project.
• Recruit, train, and supervise provider success team, customer service and clinic staff, fostering a collaborative and positive work environment.
• Manage inventory, equipment, and supplies to ensure availability and readiness.
• Conduct regular performance evaluations and provide feedback to provider success team, customer service and clinic staff members.
• Ensure smooth running of the clinic and operations team day-to-day management, leadership, problem solving and guidance.
• Perform all other duties assigned by manager or reporting line.

Requirements

• Graduate in healthcare administration, Administration, Business Administration, or a related field (master's degree preferred).
• Graduating in Psychology or Nurse would be an advantage.
• 3+ years’ experience in health and wellness industry
• 3+ years’ experience in clinic management.
• Experience in managing clinic, healthcare facilities or wellness center.
• Knowledge of healthcare regulations, compliance, and billing practices.
• Strong leadership skills and the ability to manage and motivate a team.
• Proficiency in Microsoft Office and mental health record systems
• Service mind, good problem solving and negotiation skills.
• Excellent communication and interpersonal skills.
• Fluency in English is essential.
• Willing to welcome and communication with both adults and children with a service-minded attitude.

Benefits

• Company mobile phone / phone number as per job requirement
• Group health insurances
• Internal Seminar
• 12 days for holiday with 14-day straight holiday leave allowance
• Menstrual leave up to 12 days (excluded from sick leave)
• Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform
• Welfare according to Thai Labour Protection Law
• Hybrid workplace policy
• Social Security Insurance
• Provident Fund (condition applied)
• Annual Health check-up (condition applied)
• Mental balance leave (condition applied)
• MOU with The Government Housing Bank for Home loan special Interest rate
• BYOD policy, personal laptop with less than 3 years old will is eligible for 1000 THB/month subsidy (registration required)

Job Rewards and Benefits