Ooca is seeking an experienced Digital and Clinical Operations Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels.
- In charge of full spectrum of clinic and operations team including provider success, customer service and clinic operations.
- Oversee end-to-end operations for Ooca’s telehealth platform enabling online psychiatrist amp; psychologist consultations, e-prescriptions, and digital workshops
- Manage daily clinic operations including customer flow, staff management, and inventory controls for a new physical clinic providing integrated in-person services. You will be involved in the early strategic planning and clinic set up, taking a leadership role in;
- Overseeing building or space selection, layout, and readiness
- Defining workflows, staffing plans, and equipment/supplies needed
- Establishing customer-focused protocols spanning appointment booking, intake processes, referrals, and billing
- Instilling a welcoming culture through staff selection, training, and development with a focus on hospitality mindsets
- Monitoring clinic environment and staff friendliness to ensure positive, supportive patient experiences
- Identifying any opportunities to improve comfort, care, or accessibility in the new clinic.
- Working closely with the key leaders to develop new policies, protocol and procedures of clinic and operations part both online and offline.
- Provide leadership, strategic problem-solving and guidance enabling smooth functioning of Ooca’s blended care model
- Oversee the daily operations of the clinic, including managing staff, scheduling appointments, and maintaining customer records.
- Implement efficient processes to ensure seamless patient journeys and optimize operational efficiency with high customer satisfaction.
- Implement quality improvement initiatives and compliance with healthcare regulations and industry standards (JCI, ISO or etc.)
- Ensure compliance with healthcare regulations, focusing both on our virtual care delivery and clinical site
- Develop and manage the clinic budget, maximize revenue generation, and oversee accurate billing processes.
- Optimize inventory controls and vendor relationships supporting uninterrupted client services
- Recruit, train, and supervise team of 10 provider success, customer success and clinic staff, fostering a collaborative, positive work environment and highest standard.
Requirements
- Graduate in healthcare administration, Administration, Business Administration, or a related field (master's degree preferred).
- Graduating in Psychology or Nurse would be an advantage.
- 3+ years’ experience in health and wellness industry with telehealth or virtual care settings strongly preferred
- 3+ years’ experience in clinic management.
- Previous hotel amp; hospitality management is an advantage.
- Experience in managing clinic, healthcare facilities or wellness center.
- Knowledge of healthcare regulations, compliance, and billing practices.
- Strong leadership skills and the ability to manage and motivate a team.
- Proficiency in Microsoft Office and mental health record systems
- Service mind, good problem solving and negotiation skills.
- Excellent communication and interpersonal skills.
- Fluency in English is essential.
- Willing to welcome and communication with both adults and children with a service-minded attitude.
Benefits
- Company mobile phone / phone number as per job requirement
- Group health insurances
- Internal Seminar
- 12 days for holiday with 14-day straight holiday leave allowance
- Menstrual leave up to 12 days (excluded from sick leave)
- Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform
- Welfare according to Thai Labour Protection Law
- Hybrid workplace policy
- Social Security Insurance
- Provident Fund (condition applied)
- Annual Health check-up (condition applied)
- Mental balance leave (condition applied)
- MOU with The Government Housing Bank for Home loan special Interest rate
- BYOD policy, personal laptop with less than 3 years old will is eligible for 1000 THB/month subsidy (registration required)