- Collaborates with CPO, Design Lead and the Product Owners to co-create the Product Roadmap.
- Collaborates with data squad to bring insights which can be turned into tangible product ideas which can be tested during different marketing campaigns
- Collaborates with customer acquisition and success teams to streamline the research pipeline
- Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately based on the research
- Advocates for user-centered design solutions
- Can work with external agencies and internal team to plan and execute user research (quantitative and qualitative)
- Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then synthesis data
- Derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository
- Can plan, manage and run concept and usability testing to iteratively validate and improve design solutions
- Coaches the product designers on best practices to conducting the research
Requirements
Domain Expertise
- Can collate data from multiple sources to derive meaningful insights and implications for product and other departments
- Able to plan, conduct, and synthesize user research
- Strong understanding of various research methodologies (qual and quant)
- Retail knowledge and enthusiasm is a plus
- Has understanding of user experience metrics and how to track and report on the success of various improvements
Agile/Digital Experience
- Hands-on experience working on digital products and or services
- Proven experience working in design teams in an Agile product development setting
Individual Skills
- Experience planning and conducting user research at various stages of the design process
- Experience in competitor research
- Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders
- Creative problem solving and analytical thinking
- Able to produce insightful research reports in a fast-paced environment
- Experience in e-commerce industry
Mindset amp; Behaviors
- Synthesizes abstract ideas into tangible solutions for design
- Is passionate about problem solving through design
- Sees value in taking an iterative design approach
- Has a strong sense of ownership and proactively advocates for the end user
- Open to taking on new challenges and learning new skills
- Collaborative, curious, empathetic, open-minded, innovative
Benefits
Health Insurance At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefitsOPD, IPD, Emergency OPD
Provident Fund Makro PRO cares about your long-term plan! We offer 3% provident fund.
Year-end bonus We include variable and performance bonus for our employees.
Gym Facilities Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!
Attractive Vacations days Enjoy our attractive annual leave. Let’s say the minimum is 18 days!
No overtime We work 5 days a week with. We set our own goals and deadlines.
Cool hardware New MacBook. The tool to help you be the best of yourself.
Free car parking space No more stress or extra cost if you drive to work. We offer free parking space for our employees.
Best Culture
- Clear focus.
- Diverse Workplace (Our members are from around the world!)
- Thai and Non-Thai are both welcome!
- Non-hierarchical and agile environment
- Growth opportunity and career pat