Beauty Trainer
Luxasia, Thailand
Job Description
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, Damp;G, Laura Mercier and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position purpose:
Reporting to General Manager.
This role is responsible to lead and advance sales frontline team in strategic program delivery and
exceptional consultant performance including product skills and selling/service technique to
ensure that the Sales Frontlines’ knowledge and skills are built through in-class training and in-store coaching, and that the Sales Frontlines are always adhering to the uniform and grooming guidelines in order to achieve business, productivity and service goal.
Key responsibilities:
Training and Education
· Lead the creation of brand training strategy, working with key stakeholders including Brand holder and Regional Training Team and Brand Manager.
· Design, develop, oversee, and conduct Brand and Product Training Programs for all related stakeholder (Agency, Vendor who related to consumer, Business Partners, MUA team, KOLs and other third party)
· Train all sales frontline employees with product knowledge and selling behaviors to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations. Include Make Up Artist services, flow of services and other soft skills.
· Regularly review training effectiveness and implement findings into training strategy.
· Create and execute best-in-class training program for brands.
· Cascade and share Training Strategy to team and related team.
· Coaching and motivating team members and MUA Frontline.
Manage and develop Front Line Team
· Responsible for the talent development and career development plan.
· Manage and direct programs focusing on sales, service, and customer experience including Mystery Shoppers program to measure performance.
· Lead the creation of tools and workshops in response to in-store learning and needs of the business.
· Complete amp; submit Training plans and recaps on time and within guidelines and budgets.
· Participate in regional relevant Training Conferences and Seminars.
· Process on recognition, reward for MUA and align all policy, rules, and regulation. Process on certified services for MUA.
· Ensure all uniform update with Brand holder (Regional).
· Support Sales team for recruiting new MUA and support for evaluation, grading MUA.
· Support team for Digital-Online communication and offline communication.
Manage Training Relationship with all key stakeholder.
• Build strong and meaningful relationships with stakeholder (Brand holder, Regional, Retailers, MUA Frontline)
• Establish the right events to participate in, based on collaboration with the team amp; awareness of potential for return (include retailer relationship).
• Ensure retailer training needs are met to maximize sales and business opportunity.
• Support special events or product focus activities via appropriate and timely training to field teams.
• Support Marketing team for FDA verify.
• Support team for consumer activation (In-store Workshop, Live Streaming) and support team when customers’ complaint (external and internal) or help team for FAQ S