At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We DoWe’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we’re the world’s leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the Analyst, Transaction Products amp; Strategic growth role...We are looking for a talented Analyst to join our Strategic Operations team, with a primary focus on elevating Transactions Analytics and driving Data Activation across the Transactions portfolio (Siteminder Pay, GDS, Demand +). As an integral part of our team, you will play a pivotal role in shaping data-driven decisions and contributing to the success of our organisation.
In this role, you will work alongside the Strategy, Analytics, Operations, Lifecycle and Customer teams and use our rich data ecosystem and a world class Data stack to create great customer outcomes amp; drive business impact at speed and scale.In our book, analysts are so much more than reporting and we want you to be at the heart of operations amp; strategy.
What you’ll do:
- Use our rich data warehouse and your problem solving skills to support Business Managers answer tricky questions about Customer Growth, Product adoption, and User behaviour etc.
- Find insights that help us understand how customers interact with our Transaction Products, using the large data sets we now have at our disposal (Stripe payment data, Demand Performance data, SM proprietary data on hotel bookings and product usage, Customer data, etc.). The team needs you to be creative in your usage and interpretation of the data, and translate these nuggets into actionable outcomes amp; plans.
- Suggest and run experiments that will move the metrics that matter : we want you to be the missing link between our Strategy teams amp; our Product teams and address questions that will drive business growth.
- Partner with our Business Managers and product teams to build, improve and maintain dashboards that track the health and growth of our customer base.
- Collaborate with Business Managers and Marketing teams to drive analysis and impact measurement for various growth campaigns utilising tools such as HighTouch, Intercom, Heap, etc.
- Support leadership on analysis required to drive key meetings (Monthly Reviews, Performance reporting sessions, etc.)
- Be a champion for data-driven decision making, analytics
- Own amp; maintain your projects, data models, dashboards, and use tools like Confluence, Google Drive, etc. proficiently to document and share your work for posterity in a fast-paced environment
Too general for you? No worries, here are a couple of pointers on how you bring value
- Explore usage patterns for Siteminder Pay customers to identify our best and worst users, and find ways to re-engage lapsed customers + drive adoption of the product.
- Partner with Business Managers to design, build and productionize a SM Pay, Demand and GDS Product Health scores, using the wealth of data we have at our disposal to quantify how successful customers are at deploying our product within their hotel.
- Revisit regional product pricing and value proposition to boost attachment of the product during the sales process, and optimise product unit economics.
What you have:
- Professional Experience amp; Profile
- 2-4 years proven experience as a Consultant, Data Analyst or a similar analytical role.
- Bachelor's degree in Business, Finance, Statistics, Data science, Engineering or a related quant field. A Master's degree is a plus.
- You are a self starter with high energy and a proven ability to roll up your sleeves to get things done.
- You have experience optimising customer journeys, and running data-driven experiments to increase customer lifecycle value (churn, revenue, etc.)
- You are a team player with a humble attitude, you