Operational Account Manager - Thai Speaker
Insider., Thailand

Responsibilities

• Handling overall responsibility for managing our relationship with our partners
• Monitoring, facilitating and consulting the partner during the adoption process of our technology
• Establishing a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
• Proactively monitor our partner’s activity and provide on-time and around the clock insights and solutions to the partner
• Liaise with our internal teams to improve our partner’s outcome and the performance of our technology
• Plan strategic campaigns to help our partners meet their needs and goals
• Prioritize and drive resolution on escalated partners’ issues
• Act as a liaison between our product management and the partner, with a focus on communicating the work day  roadmap and how the roadmap will influence customer activities.

What we expect from you.

• A university degree in Business, Marketing, Engineering, or related fields
• To some extent, digital marketing (or related experience) in a customer-oriented position
• Show us that you’ve got what it takes to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!Be a self-motivated and savvy tech bug, always in search for new solutions and ideas to improve our relationship with our clients
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with ur products and our assistance
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring and improving outreach and follow-up effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• Solid understanding of basic web concepts and digital marketing

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• Mens sana in corpore sano! You’ll enjoy delicious and healthy lunches, dinners and afternoon snacks. Plus coffee and tea handy!
• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• You’ll have space to share your skills and even deliver training and workshops if you wish. Sharing is caring!We’ll provide you with a paid
• Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.Still not sure? Just a

Job Rewards and Benefits