Customer Success Director - Thailand
Insider., Thailand

Job Description

• You will be leading our rockstar Partner Success team in Thailand
• Provide strategic direction to the team proactively on a daily basis to accurately assess the gaps and opportunities in accounts and navigate strategies and solutions necessary to ensure partner retention
• Guide our Partner Success team members on their career and personal development to ensure team growth and retention
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Act as a bridge between local and regional teams and manage stakeholders
• As part of the managerial team, you will work closely with our global enablement teams to ensure that we are rolling out initiatives that are in line with company level OKRs and give active feedback on strategic direction of the company, particularly in the key metrics of partner satisfaction, retention and growth
• Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
• Create quarterly plans for customers' retentions and up/cross sell opportunities
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology

What we expect from you:

• Proven work experience in a customer-oriented position (minimum 6-7 yrs), preferably in the B2B SaaS domain
• Experience with marketing technology is a plus
• Minimum of 3-4 years experience in leading a team
• Solid understanding of basic web concepts and digital marketing (metrics)
• Strong strategic approach to client retention and ability to navigate complex enterprise environments
• Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level
• Ability to be process-driven and methodological in identifying the right focuses based on key gaps and opportunities for both partners and the team
• Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our partners and the effectiveness of our Partner Success team
• Cherish one of our core ethos: Care. For both our partners and the team
• Ability to maintain a positive attitude personally and motivate the team in a fast-paced environment
• Passion to make a difference in the lives of both marketers and the growth of our Partner Success team members

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills training to help you improve and challenge yourself thanks to our Learning & Development team.
• You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• You’ll have space to share your skills and even deliver training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want.
• You’ll have a chance to work in an international, diverse and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences. Still not sure? Just ask Google. 
• You’ll be part of one of the most caring communities out there.
• Occasional

Job Rewards and Benefits