Want to see what life is like at Chilindo?
https://www.youtube.com/watch?v=6QPwrKb-mG0
Fancy joining us? Please read on ..
We are one of Southeast Asia's fastest growing e-commerce companies striving to become the best within our field. If you are looking for a chance to build your career with a worldwide community of over 17 million users, and to develop your skills as a part of one of the fastest growing e-commerce sites in the region, you’re in the right place !
Description :
Receiving customer’s inquiries through a variety of support channels, such as Facebook inbox, inbound call, e-mail and Line messages - and ensuring that the issues are resolved in a timely and conclusive manner.
What you will do :
- Dealing with customer inquiries via assigned support channel
- Identifying and assessing customers’ needs
- Reporting issues to the team leader when necessary
- Handling customer complaints
- Registering detailed records of customer interactions on the system
Requirements
What you should have :
- Vocational Degree or related field
- Age between 20 - 35yrs
- Good command of English
- Typing English / Thai 25wpm
- THAI nationality ONLY
- Flexibility needed as you will be working rotating shifts
- Customer Service mindset and be able to handle pressure
- Excellent communication skills and flair for understanding and handling customer request with compassion and efficiency
- Positive teamwork mentality
- Ability to work in a structured and organized manner; you get the job done
- Good computer skills; especially typing and comfortable using various tools
- Previous experience in call center a plus.
Benefits
Why you will love it here :
- We are growing quickly, so there are plenty of opportunities to learn and advance;
- Creative freedom to make a real difference in the world of e-commerce;
- Be part of a truly international team, we have more than 24 nationalities;
- Competitive salary package based on skills and experience;
- Chance to be part of one of SEA's fastest growing e-commerce companies and work with some of the best in business;
- Frequent staff activities and company parties.
- Work location : Sukhumvit 107