Retail Executive
Luxasia, Thailand
Job Description
At Fresh, we create beauty products that perform with experiences that transform.
Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev amp; Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.
The sensoriality of our productstheir textures and scentssets us apart. It’s this combination of high efficacy and amazing sensations that we’re known for, and why those who know us love us. Lev says fresh creates products people don’t know they needand then can’t live without. Our founders still work with the brand every day to fulfill their original dream of making beauty that performs and transforms.
We are driven by our never complacent indie spirit where the sky's the limit. This approach is initiated by Lev and Alina and lived by the entire organization. Our boundless curiosity fuels our search for the extraordinary, whether it’s a moment of pleasure in nature or an experience of generosity in our shops. Where fresh goes, beauty follows. We’re pioneersin product, in experience, in culture, and in process.
We believe that fresh is more than what it sells; it’s the emotional connection to the brand that we call the sixth sense. It’s the heartfelt experience we craft for our people and our guests.
Fresh is a brand of LVMH group worldwide. In Thailand, it is managed through LBeauty Pte Ltd, a joint venture between LVMH group and Luxasia.
We are looking for an engaged, motivated Retail Executive to support our fast-growing Thailand retail business. In this role, you will support the Sales amp; Retail organization in managing and ensuring a smooth retail management, sales and retail operations. You’ll help us establish and manage processes, measure success and partner closely with our retail team, other functional teams and external trade partners.
Job Description
Manage the Retail Team, Sales and Operation Planning for Boutique/DS/Sephora:
- Supports Retail Manager to oversee all field and retail operations to ensure smooth operational effectiveness.
- Monitor, motivate, supports and drive retail team to achieve individual growth, performance and store KPIs.
- Support, manage and supervise the day to day store operations and boutique SOP (as per audit standard). Home delivery and digital channel to ensure smooth flow in boutique
- Review and conduct checks on Home delivery process and digital channel to ensure smooth flow in boutique
- Partner TH sales operation executive to ensure product allocation/re-allocation in field accuracy as well as stock transfer
- Liaising with Recruitment agency and L Beauty HR on hiring of retail team and marketing for boutiques and PT for Sephora if required
- Provide regular feedback on all field matters to office team to drive solution and facilitate communication.
- Support the allocation of GWP with marketing (to monitor and feedback between field and office)
- Partner with Retail Manager amp; Sales Operation Executive to supervise the inventory holdings for DS+FSS at healthy level for aging stocks/ non move and expiring
- Liaising with IT team whenever stores face any technical issue and with marketing team for operation issue on CRM etc.
- Support retail manager on FA related issue
- Supports store set-up when needed.
- Perform weekly and monthly visits to all Sephora Bamp;M stores for operation checks and to build store rapport.
- To review launch animation performance and staging in store, VMD, stock and do ad-hoc field coaching to check retention post training. (Sephora)
- To help with FA KPI (review with sales manager) and drive FA development with education
- Lead and drive in stores activities/events/workshop and launchpad/pop-up/BS set up and operation prep whenever required
- To provide monthly competitor insights and report for the TH (Dept Store and Sephora Bamp;M)
- Partner with Education and Retail Manager to feedback FA performance and development on delivering Fresh experience to guest and improving sales KOPI. To reinforce with field coaching when needed.
- Partner, support and develop "store lead" to drive retail store and operational excellence
Visual Merchandising Support amp; Management
- To perform checks, monitor and follow up on store maintenances for boutiques/DS and Sephora doors to ensure all doors are well represented per VMD guidelines.
- To help monitor VMD alongside with Atserie7 as well as VMD sourcing with regional VMD team
- Monitor and check every animation/launch set up to ensure the precision of execution is per VMD requirements in