Retail Operations Manager (Pipeline SKII)
Luxasia, Thailand
Job Description
Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumer by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into).
Make a difference with us today.
Principal Accountabilities:
As our Retail Operations Manager, this position will report to the Sales General Manager and your responsibilities will include but are not limited to:
- Understanding the regional market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management amp; development
- Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location
- Develop mid- and long-term strategies in order to achieve growth projections
- Develop sales strategies for the region in both retail stores and digital channels
- Manage all regional retail-related projects across the region to establish retail operations excellence
- Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
- Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
- Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business
- Working with stakeholders to establish excellent retail processes which are efficient and customer-centric.
- Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
- Analyze and review store management team and Retail team's performance for career growth and succession planning.
- Identifying and communicating sales driver opportunities with marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
- Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and Beauty Advisor.
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
- Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
- Be a strong partner to our Trainers to co-develop a holistic training curriculum to build CEO capabilities to achieve their goals.
- Develop strong partnerships with real partners management and negotiate best opportunities
Requirements
Requirement: (Experience, Knowledge amp; Skills)
- Bachelor's degree or equivalent industry experience.
- 8 to 10 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
- Rich knowledge of Sales amp; Retail Operations is a must
- 5+ years of experience leading teams with strong people management skills.
- Knowledge amp; Experience in Beauty/Skincare/Prestige brands
- Very in-depth retail understanding and ability to influence with strong commercial awareness
- Stock inventory management skills
- Excellent communication skills and ability to engage various audience across multi-cultures
- Strong team player
- Strong commitment to continuous improvement.
- Innovative and strategic thinker
- Strong business acumen and analytical skills
- Results-oriented
- Digitally savvy
- Project management experience, command of project scheduling, milestones and deliverables
- Ability to juggle multiple priorities and work in a fast-paced environment
- Willing and ready to travel
Thank you for your interest in joining us. We regret to inform that only shortlisted candidates will be notified.
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