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Customer Care Intern - Thailand
Zenyum, Thailand
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)
Job Description
Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and being part of a fun, energetic team who are running at full speed to create Asia's most loved D2C Smile Cosmetics brand? If the answer is YES, this could be the internship for you!
As a Customer care Intern, you will help our customers are well taken care of throughout their Zenyum journey through resolving issues, answering inquiries, and providing information to cater to our customer needs.
You will learn to organized, caring, but also works hard and loves to learn many aspects of running a startup through. Zenyum is a fast and challenging environment and you will be expected to go above and beyond to make sure the Thailand office runs even faster.You'd love to do :- Support Customer Care team
- Work with our clinical partners to make appointments by the after-sales process.
- Pack products / parcel and recheck products (QC)Confirm appointment and check payment.
- Set up Zenyum application and monitor the app's system.
- Go to fitting (Provide information about a treatment plan, how to wear aligners correctly and how to use the Zenyum application in detail for the customer at our clinical partners).
- Address customers questions or concerns through customer care channels e.g. Line Official and Yellow messenger.
- Follow up customers.
- Monitor and update the after-sales process systems (Salesforce, Trello).
You're fit for this role ,if you :- Studying for a university degree and/or 0-1 years experience in a rapidly scaling business or have worked in high-growth environments is a plus.
- Are ambitious, hungry to learn, and ready to work hard.
- Are passionate about customer service and service mind.
- Be a natural-born-communicator and genuinely enjoy interacting with people on a daily basis.
- Ability to multi-task and strong problem-solving skills.
- Have attention to detail and processes.
- Think creatively about engaging customers in delightful and new ways.
- Are able to plan, execute and organize tasks effectively.
- Fluency in written and spoken Thai and English.
- Proficient in Microsoft Office and G Suite
Your benefits upon joining include:- Joining the team of one of the most ambitious and fastest-growing startups in Southeast Asia, funded bySequoia Capital
- Learning about all aspects of communication, working directly with customers.
- Grow as a person by getting autonomy in your work and exposure to a top-notch team coming from Zalora, RedMart, BCG, Google, Samsung, Unilever
- Collaborate with colleagues in Singapore, Hong Kong, Indonesia, Vietnam, and Taiwan.
About ZenyumZenyum is the newest innovation in dental care. We believe everyone deserves an affordable, confident smile. We provide 3D-printed Invisible Braces and a range of Smile Cosmetics, produced under the highest quality standards, to the rising Asian middle class. Zenyum matches professional dentists with cutting-edge technology and offers our patients treatment at an unbeatable cost.
We are a team of experienced internet entrepreneurs and doctors, and are backed by some of the world’s best venture capital, including Sequoia Capital India. We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. As of today, we are live in seven markets and are expanding across Asia and India within the next months.
Become part of Asia’s biggest success story in Smile Cosmetics. Job Specification
Zenyum
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