City Operations Manager
Beam, Thailand
Job Description
Shared micromobility is one of the fastest growing industries globally, and Beam is leading the way as Asia-Pacific’s largest and fastest growing shared micromobility company, with rapidly growing operations in South Korea, Australia, New Zealand, Malaysia, Thailand and Taiwan.
Led by technology and innovation, we are on a mission to turn little drives into better rides and makes cities flow better for everyone.
Operations is at the heart of our business - the team is responsible for establishing systems and processes so incredibly seamless that Beam users are ensured unrivalled efficiency, safety and top-notch service.
The Operations Manager role has a direct impact on the success of Beam in your cities. This roles requires a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Beam is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.
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WHAT YOU WILL DO :
- Lead a team of Operations Associates
- Set strategic directions to develop and own a full roadmap of initiatives to drive growth and increase engagement
- Develop and optimize processes to allow your function to operate and grow efficiently
- Analyze the business trends to track and improve metrics
- Identify local product needs and proactively search for new features which could improve charger experience
- Be a strong project and stakeholder manager with the ability to both plan and execute projects of varying urgency and scope with minimal guidance
- Collaborate cross functionally to ensure efficiency and alignment as we continue to build and scale
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WHO YOU ARE :
- A native Thai speaker with bilingual proficiency in English.
- A passion for solving problems and delivering a great customer experience.
- Be highly analytical and creative problem solver, product driven mindset.
- Have a willingness to learn and get into the weeds of the business is critical.
- Self starter. You will get broad exposure to all aspects of the business and this is a great position to fast track your career.
- At least 5 years experience in management consulting, finance, or fast growing startup.
- At least a bachelor's degree.
- Experience with people management.
- Strong Excel skills / SQL knowledge is a good to have.
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Due to travel and work pass restrictions as a result of Covid-19 safety measures, you must already be residing in Thailand.
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WHAT'S IN IT FOR YOU :
- Opportunity to make an impact by being part of a movement that will revolutionize transportation in cities.
- Be part of a hypergrowth organization with plenty of opportunity for personal development.
- Flexible and inspiring workplace with a team of competent, motivated and fun colleagues.
- Autonomy and ownership of the work you do.
- Flexible hours and unlimited days off.
- Comprehensive remuneration and benefits.
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The Beam Group of Companies is an equal employment opportunity employer, dedicated to providing an inclusive, open and diverse work environment. All are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.
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