Customer Care Representative (Thailand)
StoreHub, Thailand
Job Description
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail amp; restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
In the Customer Care Representative role, you’d be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email and chat. As the company’s first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
To top it off, we also welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.
Requirements
What you will do:
- Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat.
- Be the first point of contact for all incoming tickets and distribute to the related teams.
- Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product.
- Advise customers on the status of hardware deliveries, installations or bug fixes.
- Learn to follow and maintain a streamlined bug filing process.
- Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end.
How you will need to be:
- Native in Thai and excellent command of English
- Extremely determined to solve customer’s problems accompanied by a willingness to go the extra mile.
- Highly curious in asking the right questions to get to the root cause of an issue.
- Able to pick up technical concepts and information, quickly.
- Responsive to feedback and apply it immediately.
- Able to multitask and switch between tools, effortlessly.
- Resourcefulness in finding solutions when things are unclear.
Benefits
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you will work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
- Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
- It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.
We do have all the other cool perks too:
- Fully stocked fridge and pantry - Coffee, snacks, and more yums
- Opportunities for career growth and development
- Medical and Dental Outpatient Visits + Medical Insurance
- Apple Macbooks for everyone
- Learning Budget - for courses, books, and levelling up
- Office near to BTS Surasak