About LingoAce
LingoAce brings language learning to life, combining our expertise of authentic teaching with new-grade technology to deliver the most engaging and effective online classes for the young modern learner. We understand the challenges of learning a new language in a non-immersive environment with traditional passive language-teaching. That’s why we set out to transform the way modern young learners are engaged, with the goal of making language learning fun and fulfilling
With a team more than 500 strong, and over 2,500 certified teachers currently in our company, we offer a variety of globally-accredited Chinese syllabi, catering to the diverse proficiencies and cultural backgrounds of learners from over 80 countries.
We have also recently closed our series B funding round, just months after securing our series A funding. Some of our great partners and backers include: Tiger Global, Sequoia Capital India, Owl Ventures, Shunwei Capital amp; Decent Capital.
Candidate Type:
- Quick learner and passionate about education with strong EQ.
- Tech-savvy and have experience using CRM systems or other client management systems.
- The professionally pleasant, outgoing, and friendly personality that can build relationships quickly.
Job Description:
- Coordinate online classes between teachers, students, and parents regularly.
- Communicate and follow up with parents on students' progress reports/lesson experience.
- Translate feedback from Chinese teachers to parents amp; guide parents on student’s learning plan.
- Conduct on-boarding and online demonstrations for new and existing customers.
- Propose learning strategy, plan, or guide based on Parents’/Students goals
- Support management on any other account management-related tasks to improve team goals.
Requirements:
- 1- 3 years of experience in Education/Customer Service experience preferred.
- Previous teaching experience and handling international customers preferred.
- Minimum1-year B2CCustomer Service experience(preferred)
- Must be multi-lingual: able to translate Chinese to Thai and communicate in basic English.
- Strong organization skills to manage and coordinate between Parents, Chinese teachers, and Students.
- Service-minded from the education industry is preferred. Ability to multi-task, and work under pressure and tight deadlines
- Be able to work independently and as a team.
- Minimum Bachelor's degree Able to work weekends.
- Thai native speaking only