About LingoAce
Founded in 2016, Singapore-based LingoAce is the leading Chinese language platform, offering an immersive language learning experience to young learners aged four to 15 years old globally. The platform harnesses the capabilities of passionate native Chinese-speaking teachers along with research-backed digital content, featuring animation, gamification and AI, to effectively deliver its globally accredited Chinese syllabi through small group and one-on-one live classes. LingoAce’s in-house team of global curriculum specialists with multi-disciplinary expertise in Chinese language learning, K-12 education, and child psychology designs and delivers authentic, engaging online language learning tailored to meet the needs of every learner, across a range of language proficiency levels and diverse cultural backgrounds.
To date, the company has provided live online classes to over 300,000 registered learners across 80 countries, helping them gain access to an effective, immersive language learning experience that cannot be achieved through traditional learning methods.
With regional offices in the US, Southeast Asia and China, the firm currently has a team of over 1,000 employees - including its own in-house curriculum specialists and creative designersand more than 2,500 certified teachers.
LingoAce raised a Series B funding round in early 2021. This financing follows its US$13 million Series A, led by Sequoia Capital and Shunwei Capital in 2020. More information can be found at www.lingoace.com.
Responsibilities
- Support local customers and communicate with overseas offices on technical support needs.
- Process tasks and operational-related matters within the Tech Support team via tickets and projects.
- Prepare and disseminate performance reports, as necessary.
- Coordinate implement and support the company’s tech operational goals.
- Coordinate and deploy company processes and procedures, objectives, and initiatives consistently.
- Support lead and guide teams locally and abroad on operational metrics, associate relations, problem-solving, quality, and performance improvement processes.
- Cultivate an environment that promotes teamwork, information sharing, client-focus, quality, and performance improvement.
- Any other duties and responsibilities assigned by the leadership of the company.
Requirements
- BS/BA (or 3+ years of relevant working experience in lieu of education) or related field
- 1+ years’ experience in education, call center, or tech startup experience
- The high degree of coordination skills; recognizes and responds appropriately to problems and challenges.
- Proficiency in English (equivalent to TOEIC score 650+) OR Mandarin (equivalent to HSK Level 4+) is a huge plus
- Proven ability to work effectively within management and departments to achieve desired results’ the ability to work independently and as a member of a team.
- Technical skills should support an understanding of business issues and the specific impact of technology on people and processes.
- Proficiency in CRM, Booking management software, Microsoft Excel, Word and PowerPoint, and other related applications.