Resort Manager
Belmond, Thailand
Job Description
Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the international leaders in luxury. For over 40 years, we have followed our pioneering spirit and passion for authenticity to create and uncover some of the world's greatest travel adventures.
Napasai, A Belmond Hotel, a slice of Paradise between jungle and sea. Set in 43 acres of lush tropical gardens on Koh Samui's northern shore. Our retreat offers Glamour and extra sparkle. The best authentic Thai Hospitality.
We are looking for a dynamic and passionate Resort Manager to join our team at Napasai, a Belmond Hotel, Koh Samui, Thailand.
The Resort Manager reports directly to the General Manager and is a key member of the hotel's management team.
Key Responsibilities
Activities:
- Oversee the daily operations of the following departments and provide input to the strategic direction: Technical Services, Front of House, House Keeping, Guest Relations, Spa, Sports amp; Recreations.
- It is important for the Resort Manager to be involved in all aspects of the hotel operations.
- Guide employees to work as a well-functioning team, able to set examples and foster inter-departmental relationships.
- In the absence of the General Manager, he/she will be responsible for the hotel's overall operation.
- Contribute to the overall Guest and Employee Experience, Sales, and EBIT.
- To ensure an efficient operation with a clear view of Excellence.
- To work with the Guest Relations team to provide a seamless Guest experience in the resort.
- To delegate and control where necessary with the different departments.
- To monitor and report any defects to the hotel which may require maintenance work.
- To be a custodian of the LQA amp; Behaviour standards within his/hers departments and work on the action plans with the department heads.
- To take responsibility for the assigned departments' budget lines and payroll.
- To work towards achieving the business and departmental objectives.
- To maximise all sales opportunities to ensure budgeted hotel profitability is achieved or exceeded.
- To promote and role model Belmond Behaviours and Leadership competencies.
- To engage with guest complaints and respond promptly and proactively.
- To be a visible presence for guests and employees alike.
Requirements
- First-time Resort Manager operational experience at 5-star Luxury Hotels in Asia.
- Must have an eye for luxury.
- Having experience background in the departments, he/she will overlook Rooms Division with an understanding of Engineer and HSSE.
- Have experience working in a target-driven role.
Education:
- University Bachelor’s Degree
Languages:
- Fluent (written, spoken and read) in English and French or German
Benefits
- Competitive salary and benefits
- Ongoing Learning and Development opportunities