Operation Officer (Chiang Mai Office)
Bollore Logistics Asia Pacific, Thailand

ABOUT THE ROLE

Support operations tasks in CNX Branch

WHAT YOU WILL BE DOING

Contact with local customer

• Follow up customer once receive the order from sales dept or oversea agent to provide shipment detail to process exporting shipment. (AE,SE)
• Provide flight information to the customer. (AE,SE)
• Prepare special document for exporting the goods for stamp and signed by shipper.
• Contact with oversea agent.
• Give pre-advice or shipment information to overseas agent to get the greenlight and selling rate.

Make a reservation

• Contact with the airlines, Shipping Lines company to make a booking space and get flight confirmation.
• Check space situation and suitable space for oversize shipment.
• Contact with Transportation Company for booking Pick-up/ 6 Wheel Truck.

Issue the necessary document amp; invoice for exporting with Pegasus

• Create job file and issue Hawb's for customer, shipping for customs clearance, consolidation and loader from Pegasus system. (AE,SE)
• Response for issue billing debit or credit note for oversea from Pegasus system to enclose with other shipping document. (AE,SE)
• Response for issue billing debit note to local customer ASAP as per company's policy.
• Update /Correct data and close job file in Pegasus system. (AE,SE)

Coordinate with concerning party or other departments

• Contact with oversea agent, Offer quotations to overseas agents if required.
• Check amp; reply incoming e-mails
• Inform the shipping division once receive new booking from customer.(AE,SE)
• Inform in advance the loader division for new huge shipment and assign loader to do Overtime.
• Provide information or special instruction to the consolidation division.
• Coordinate with sales department or customer service to update shipment status / airfreight rate
• Coordinate with accounting department for credit application for local customer
• Coordinate with trucking company about pick up the goods as customer requested.

Others

• Provide updated shipment information and status to overseas agent and local customer.
• Solve any problem which occurs related with air freight export dept. amp; sea freight export dept.
• Ensure the business operations run smoothly.
• Be on Assist. BU Manager's duty if required.

Requirements

THE SUCCESSFUL CANDIDATE

Essential:

• Work experience in Operation functions or related fields.
• Knowledge and experience for import - export at least 3 years.
• Good command in English

Desirable:

• Good computer literacy.
• Good customer service mind
• Have initiative and good presentation

Benefits

- Provident Fund after passed probation

- Group Health, Accident, and Dental Insurance

- Fixed amp; Performance Bonus

- Annual Leave start from 12 days/year

Job Rewards and Benefits