Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution!
We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionising how you and many households get their groceries.
Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.
Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.
We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are:
Customer, Customer, CustomerOwnership and Deliver ImpactTeam PlayerOpennessSelf Mastery
Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.
About The RoleYou’re passionate about users, and you want to bring their voices to the cold-hearted Product Managers to make sure everything that gets built, is built with the customer in mind. You are familiar with working in a multinational environment and have spent a significant amount of your career in South-East Asia and are now hungry for more. You are well versed in both quantitative and qualitative studies and are conscious that today the voice of the customer is fragmented across so many different channels. You’re highly strategic: you’re capable to think one step ahead and work today on what will be needed tomorrow. You have mystical skills of prioritization.
What Will You Do
- Be a strong user advocate for HappyFresh customers and teams
- Evaluate requirements and collaborate with Product Managers, UX Designers, UX Writers, Tech, Data, and functions in the wider organization
- Build research roadmaps and conduct thoughtful research on company strategy, products, and services to help our growing base of users with focus on our acquisition and retention
- Autonomously manage and run multiple research projects with various complexities, ranging from tactical to strategic research.
- Act as thinking partner for UXR with Head of Product Design and Research
- Communicate and deliver meaningful research insights in effective, innovative, and impactful ways to a variety of audiences; from the product team, supply chain team, to executive teams.
- Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
- Be sensitive to, and curious about the social and cultural differences across our markets and consider their implications for our value proposition and service
- Actively foster a culture of curiosity on user goals and behavior
- Identify improvement opportunities using product metrics
What Will You Need
- User-centered, always advocating for end users (customers, pickers and drivers)
- Minimum of 3 years proven UX research working experience
- Having an education in a human behavior related field (or equivalent and demonstrable work experience)
- Ability to quickly and effectively share research results
- Have mastery of mixed methods research and formulate actionable insights
- Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
- Ability to mentor researchers
- Fluent in written and spoken English
- Strong interpersonal and communication skills
- Self-organization and time management skills
- Always seeking to improve and take the initiative
- Nice To Have: Experience in e-commerce, Understands and/or has worked in at least 1 of our markets, Expertise in Miro, and other product dashboards and tools
What's In It for You
- HappyFit: fun exercise programs alongside professional trainers.
- HappyMind: free psychological consultation to keep your mental health on track.
- HappyBenefit: allowance for health activities and health-related items.
- LinkedIn Learning access for all courses!
- Discounts on grocery shopping on our HappyFresh app.
- Competitive compensation package including medical, dental, maternal insurance and more.
- No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
- Additional 1 day annual leave for each work anniversary.
- Birthday leave.
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