Operations - Management Trainee/Assistant manager/Manager
Qoala, Thailand

Job Highlights

• Operational Excellence and Process Improvement
• Project Management and data analysis
• Identify the cause of a problem and solve
• Can do attitude with growth mindset
  
  

Responsibilities

• Work closely with Operations Manager to help deliver operational excellence and continuous improvement of sales and customer experience operation process.
• Oversee and track record of managing the teams and drive sales target
• Responsible for making sure that the team's performance is satisfactory to the agreed service level agreement (SLA) and agent satisfaction.
• Support Operations Manager to identity operational problems and recommend solutions to achieve desired results
• Responsible for weekly and monthly performance reports with data-driven insights to management team.

Requirements

• Thai Nationality only, Male/Female, Age 24-28 years old.
• Bachelor's degree/Master’s degree in Economics, Engineering, MBA or relevant field

• At least 3-5 years of experience in the operation or process improvement in Insurance, Insurance Broker, E-Commerce, Logistics.
• Excellent interpersonal and communication skills.
• Have an ability to manage different kind of stakeholder both local and international
• Strong analytical, Sales-driven, customer service, solution oriented and problem solving.

• Good interpersonal and communication skills.
• Good command of English (both spoken and written).
• Strong G-suite skills (Google Sheets, Google Docs) or Microsoft Office skills (PowerPoint, Excel, Word) are required.

Benefits

• Group health insurance (IPD and OPD)
• Dental annual coverage
• Annual leave

Job Rewards and Benefits