Assistant Vice President / Vice President - Operations
Qoala, Thailand

Job Highlights

• Lead and grow the local Operations team (currently 30+) to serve existing and new businesses
• Ensure smooth operation for business continuity, both in the scenario of business-as-usual, and exceptional growth phase
• Work closely with international management team
• Identify improvement opportunities through data-driven analysis
• Recommend and implement process improvement
• Liaise with product team and developers across Indonesia and India to implement platform improvement

Responsibilities

• Manage and oversee the performance of Thailand Operations team whose key focus includes Service Level Agreements (SLA), sales conversion rate, agent retention and agent satisfaction
• Deliver operational excellence and continuous improvement of operation processes and customer experience
• Design and implement operation processes to cater for growth of new businesses
• Drive related platform improvements through well thought-through business requirements and liaise with internal Product and Technology teams
• Prepare monthly performance report with data-driven insights and solutions for international management team
• Resolution of day-to-day operational issues including coordination with external parties and timely communication of platform-related problems
• Build and maintain relationship with operational touchpoints of insurers
• Nurture and develop capabilities of managers under own’s line of command

Requirements

• Thai Nationality only, Male/Female, Age 30-40 years old

• At least 5 years of experience in Operations management.
  Preferably Start-up, Consulting, InsurTech, Insurance/broker business.
• Experience in process transformation an advantage
• High proficiency level of communication in both Thai and English required
• Strong leadership and managerial attributes.
• Strong analytical and problem-solving skills
• Good interpersonal skills and ability to fit into both local and international working environments
• High drive for achievement backed by track record of personal success

Benefits

• Hybrid work
• Group health insurance (IPD and OPD)
• Dental annual coverage
• Annual leave

Job Rewards and Benefits