Operational Excellence Manager
Qoala, Thailand
Job Description
Fairdee Insurtech Co., Ltd. (part of the Qoala Group)
Have you ever aspired to build your own tech startup? Or join an early-stage startup in a leadership role to shape the company’s culture and future, and eventually impact the lives of millions of consumers?
If yes, join us at FairDee (Fairdee.co.th). FairDee is the Thailand brand of the Qoala Group. Qoala is the fastest growing venture-backed regional insurance technology (insurtech) startup with operations in Thailand, Indonesia, Malaysia, and Vietnam and an engineering hub in India. We are South East Asia’s largest omnichannel insurtech with a mission to provide millions of underinsured people across South East Asia with access to affordable and personalized insurance protection.
In Thailand, we do so by empowering small independent insurance agents with a digital insurance platform to serve their customers, and by collaborating with our partner insurers to create innovative and targeted insurance products for consumers. We have raised over USD 85 million and are backed by Tier 1 VC investors like Eurazeo, Sequoia Capital, Flourish Ventures, MDI Ventures, have a strong engineering culture and a leadership team who have had previous success in high growth companies like Traveloka, Practo and OVO, and corporates like BCG, Bain and Citibank.
Why join us?
Create Impact: Be at the forefront of delivering positive change to the insurance industry by
first scaling up our agent distribution network (we now have thousands of agents using our platform) and subsequently working with insurers to provide affordable and personalized insurance coverage to consumers via the network we have built.
Cohesive people oriented culture: We have had our fair share of setbacks too and have continually overcome them with our resilience and ingenuity. This is possible because we have a flat and transparent culture where the success and challenges of the company are shared openly, and everyone is encouraged to voice out their ideas and concerns. We are also focused on providing learning opportunities for everyone to develop their own careers and skill sets.
Leadership opportunity: This is an excellent opportunity for you to accelerate your career and learnings by taking on a leadership role at the fast-growing company and to experience the dynamism of working with a cohesive and motivated team.
Assistant Operations Manager
Job Highlights
- Team Management
- Operational Excellence and Process Improvement
- Enforcing SOP
- Can do attitude with growth mindset
Responsibilities
- Run day-to-day operations and manage operation supervisor especially for Data entry team and insurance policy delivery
- Responsible for making sure that the team's performance is satisfactory to the agreed service level agreement (SLA), follows SOP, and delivers agent satisfaction
- Oversee and track record of managing the teams to achieve better operational excellence and provide best services
- Responsible for weekly and monthly performance reports with data-driven insights to the management team.
- Work closely with Senior Operations Manager and supervisor to help deliver operational excellence and continuous improvement of the sales and customer experience operation process.
- Troubleshooting on technical issues also provides solutions to make the operation team work efficiently and smoothly.
- Support Senior Operations Manager to identity operational problems and recommend solutions to achieve desired results
Requirements
Requirement
- Thai Nationality only, Male/Female, Age 25-35 years old.
- Bachelor's degree/Master’s degree in any relevant field
- At least 4-5 years of experience in the operations or process improvement in Insurance, Insurance Broker
- Excellent interpersonal and communication skills.
- An effective team management skill is required. (Ex. Manage at least 3 persons in supervisory level up)
- Have an ability to manage different kind of stakeholder both local and international
- Strong analytical, Sales-driven, customer service, solution oriented and problem solving.
- Strong G-suite skills (Google Sheets, Google Docs) or Microsoft Office skills (PowerPoint, Excel, Word) are required.
- Good command of English is a plus